Sharing Troubles

[Robert Ameeti]

At 1:11 PM -0500, 2/14/08, James Cook wrote:

>I don't know from the error message if the problem is on the clients,
>the server or both.

We don't know whether the server or the clients have the 'correct' 
version but the bottom line is that they are not being viewed as the 
same db version. Take the file offline and do a comparison between 
the 2 files (server and client) and look for records that don't exist 
in one that exist in the other. One of them should have the 'missing' 
records.

>  Since it knows that 19 records are missing, you'd think there was 
>some way to retrieve them or otherwise recover.

It merely knows that the count between the two is different but each 
may have records that the other does not and it would have no idea 
which are correct.

>For lack of other suggestions or information about what's happening 
>or what to do about it, I suppose I need to have them force a copy 
>to single user and reshare it.

One of the clients is not the same version as the server. You will 
need to manually download the server copy and replace the client copy 
(but first keep the client copy for analysis to find those lost 
records.)

>It certainly shakes their confidence to have it losing critical data.

This will happen if the customer opts to not update when an update is 
available. The user has the option and they can say no. If they 
continue without updating, their copy will not be in sync with the 
server.

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Robert Ameeti

Why is it that when you transport something by car, its called a shipment, but when you transport something by ship, its called cargo?
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