font won't display properly

[Craig McPherson]

I have a client on a Windows XP machine who is having font problems  
such that the fonts on my layouts do not appear correctly on his  
machine. They are fine on my Windows XP machine...the font is set to  
Alpine 9 or Alpine 10 and they display properly for me. Both machines  
show the Alpine font (TrueType) as being installed in the fonts folder.

On his machine the fonts appear to be condensed and  
flattened...actually looks like a different font from the screen shot  
he sent me...
In addition to the font, where I display  the option-8 character  
(bullet) which appears round on my Mac, the bullets appear as ovals  
on my Windows machine but are perfectly acceptable and they show as  
bullets.

The bullets on his display look more like giant hyphens or small  
rectangles.

We both have the same screen resolution settings (1024x768). I can  
think of nothing beyond the screen resolution and font issues that  
might cause this anomaly. None of my other clients (running XP) have  
indicated a problem. Any suggestions much appreciated.

Craig McPherson
4/2/08 at 16:16